Troubleshooting

Transcription speed depends on your Mac's hardware and the length of the audio file. **Expected performance:** - M1/M2 Mac: ~1 minute of audio processes in 10-15 seconds - M3/M4 Mac: ~1 minute of audio processes in 5-10 seconds **If transcription is slower than expected:** 1. Close other resource-intensive applications 2. Ensure your Mac isn't in Low Power Mode 3. Check that you have at least 4 GB of free RAM 4. For very long recordings (60+ minutes), consider splitting into smaller files

Note generation uses a local language model and typically takes 30-60 seconds. **If it's taking longer:** 1. Ensure you have at least 8 GB of free RAM 2. Close browser tabs and other apps 3. Check Activity Monitor for high CPU usage from other processes **Tip:** Shorter, more focused transcripts generate faster than long, detailed ones.

Hermetiq supports most common audio formats: MP3, M4A, WAV, AAC, and more. **If your file isn't recognized:** 1. Check that the file isn't corrupted (try playing it in another app) 2. Ensure the file extension matches the actual format 3. Try converting to MP3 or M4A using a free tool like Audacity **Voice Memos:** Export from the Voice Memos app, don't just drag the file.

Transcription accuracy depends on audio quality. **For best results:** - Use a quiet recording environment - Position the microphone close to speakers - Avoid background music or TV - Use a dedicated microphone if possible **If audio quality is low:** - Hermetiq does its best, but very noisy recordings may have errors - Review and edit the transcript before generating notes

The initial model download requires a stable internet connection and about 10 GB of free disk space. **If the download fails:** 1. Check your internet connection 2. Ensure you have at least 15 GB of free disk space 3. Disable VPN if you're using one 4. Try restarting Hermetiq **If it keeps failing:** Contact support with your macOS version and any error messages.

If Hermetiq won't launch: 1. **Gatekeeper warning:** Right-click the app and select "Open" to bypass the warning 2. **Corrupted download:** Delete the app and re-download from our website 3. **Incompatible Mac:** Hermetiq requires Apple Silicon (M1/M2/M3/M4) **Check compatibility:** - Click Apple menu → About This Mac - Look for "Chip: Apple M1/M2/M3/M4" - Intel Macs are not supported

Hermetiq stores all data locally on your Mac. **To backup:** 1. Open Hermetiq Settings 2. Click "Export Backup" 3. Save the backup file to a secure location **To restore:** 1. Open Hermetiq Settings 2. Click "Import Backup" 3. Select your backup file **Tip:** Back up regularly, especially before macOS updates.

To permanently delete a client and all associated sessions: 1. Select the client in the sidebar 2. Click the menu icon (three dots) 3. Select "Delete Client" 4. Confirm the deletion **Warning:** This action cannot be undone. All sessions and notes for this client will be permanently deleted.